Electronic HP Care Pack Third Day Hardware Support - Extended service agreement - parts and labor - 3 years - on-site - 9x5 - response time: 3 business days - for ENVY 27, 34, 750, TE01, TE02; ENVY Phoenix 860; ENVY TouchSmart 23. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection-and know you're covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.