Electronic HP Care Pack Return to Depot with Defective Media Retention - Extended service agreement - parts and labor - 3 years - 9x5 - repair time: 3-7 business days - for Elite x2; EliteBook 1040 G4; EliteBook x360; Workstation Z VR Backpack G2. The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. Return to Depot package includes offsite hardware support at a HP authorized Repair Center. After remote diagnosis and support the customer will deliver the faulty unit to the Repair Center. HP will return the repaired or replaced unit to the customer.
Keep your data safe and secure by maintaining control over your defective drive with this service. The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support.