Electronic HP Care Pack Priority Access Service - Technical support - phone consulting - 4 years - 9x5 - response time: next available agent - 250+ seats. HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.