Electronic HP Care Pack Post Warranty - Extended service agreement - parts and labor - 1 year - on-site - 9x5 - response time: NBD - for HP E24m G4, E27d G4, P24 G5, P24h G5, P24v G5, P27 G5, P27h G5, P32u G5, Z32k G3. HPE Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.