Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - for Fortis 11 G9, 14 G10; Pro x360; ProBook Fortis 14 G10, Fortis 14 G9; ProBook x360. Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.