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Electronic HP Care Pack Advance Exchange Service - Extended service agreement - advance parts replacement - 3 years - pick-up and return - 9x5 - response time: 4-7 business days - for LaserJet Tank 2504dw. Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.