Electronic HP Care Pack Active Care Next Business Day Hardware Support Onsite - Extended service agreement - parts and labor - 4 years - on-site - 9x5 - response time: NBD. Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.